Frequently Asked Questions
Answers to frequently asked questions about the platform.
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What makes us different?
+Compare providers’ offers in one account. Company documents, requests and listings are reviewed by an administrator.
How does this benefit me?
+Providers can respond to your request with their own prices and terms. Compare the available offers and choose a suitable provider.
How to start using the service?
+Register, add a product link or complete the request form, then compare offers and choose a provider.
How do you verify contractors?
+An administrator reviews company registration documents. Clients can publish reviews after deals, subject to moderation.
Which logistics directions do you cover?
+China, Russia, Kazakhstan, Kyrgyzstan and Belarus. Confirm your route with the provider.
How long will it take to get the offers?
+Response times depend on providers and the details needed for their calculations.
Are there any weight or size restrictions?
+Shipping options and limits depend on the provider. Include cargo details in your request.
How long does delivery take?
+Delivery time depends on the route, cargo and shipping method. Confirm it with the selected provider.
Can I order small quantities or only wholesale?
+Specify the quantity in your request. Providers can offer terms for that volume. Creating a request is free; viewing full responses requires a one-time payment.
Are all suppliers based in China?
+Check the provider’s profile and agree on the country of origin and delivery route before making a deal.
Why can offers differ from a direct shipping quote?
+Each provider sets their own price and terms. Compare offers for your specific request.
Can cargo be insured?
+You can request insurance as an additional service. Agree on coverage, price and terms directly with the provider.
Can I ship oversized or dangerous cargo?
+Describe the cargo and its exact parameters in your request. Confirm transport availability and requirements with the provider.
Can you help with unusual cargo, such as fragile items or animals?
+Include all special requirements in your request so providers can assess whether they can help.