Frequently Asked Questions

Answers to frequently asked questions about the platform.

If you cannot find the answer, our team is ready to help. Support

What makes us different?

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Compare providers’ offers in one account. Company documents, requests and listings are reviewed by an administrator.

How does this benefit me?

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Providers can respond to your request with their own prices and terms. Compare the available offers and choose a suitable provider.

How to start using the service?

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Register, add a product link or complete the request form, then compare offers and choose a provider.

How do you verify contractors?

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An administrator reviews company registration documents. Clients can publish reviews after deals, subject to moderation.

Which logistics directions do you cover?

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China, Russia, Kazakhstan, Kyrgyzstan and Belarus. Confirm your route with the provider.

How long will it take to get the offers?

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Response times depend on providers and the details needed for their calculations.

Are there any weight or size restrictions?

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Shipping options and limits depend on the provider. Include cargo details in your request.

How long does delivery take?

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Delivery time depends on the route, cargo and shipping method. Confirm it with the selected provider.

Can I order small quantities or only wholesale?

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Specify the quantity in your request. Providers can offer terms for that volume. Creating a request is free; viewing full responses requires a one-time payment.

Are all suppliers based in China?

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Check the provider’s profile and agree on the country of origin and delivery route before making a deal.

Why can offers differ from a direct shipping quote?

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Each provider sets their own price and terms. Compare offers for your specific request.

Can cargo be insured?

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You can request insurance as an additional service. Agree on coverage, price and terms directly with the provider.

Can I ship oversized or dangerous cargo?

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Describe the cargo and its exact parameters in your request. Confirm transport availability and requirements with the provider.

Can you help with unusual cargo, such as fragile items or animals?

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Include all special requirements in your request so providers can assess whether they can help.

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